Shipping and return policies for Branch to Root

Shipping Info

UK delivery will be 1st mail unless otherwise stated. International delivery will be Airmail unless otherwise stated.

We cannot be held responsible for loss or damage to the package once it has been shipped. Insurance is optional for an additional charge. We also cannot accept any responsibility for parcels that are lost or delayed as result of being incorrectly addressed. All orders are sent to the address specified by the customer when the order is placed.

International buyers, please be aware that your parcel can be delayed by customs in your country. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed. We are also not responsible for any customs charges you may incur.
Please allow up to 15 working days for orders to be delivered within UK and 25 working days for overseas.

Return Policy

You may return any unwanted item to us, at your own expense, for a refund or exchange up to 14 days after purchase, provided it is in its original, unused condition and you, the consumer, have taken reasonable care of the goods whilst in your possession. We reserve the right not to issue a refund to you if you return items to us outside the terms of our Returns Policy. As such these items may be returned to you at your own expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods. Please note that we cannot offer refunds or exchanges on custom made items. This may not apply if your item is faulty or the product is of unsatisfactory quality. If you have a query about a refund on an item you have purchased please e-mail branchtoroot@gmail.com. If you wish to return your item we advise you do so via a recorded delivery method. This will help to ensure that your order reaches us safely and if it does get lost it can be traced so we can process your refund/exchange. However, if you do choose to use a standard service we cannot be held responsible if your order gets lost and this instance we will be unable to process your claim.


In the event of items not delivered, please contact us within 45 days of payment. After this date we will be unable to replace or refund your order.